THE RIGHT WAY
My husband and I are seasoned renovators with over 4 large renovations and 3 custom built homes under our belt. We have worked on projects all over North America so we’ve worked with several different contractors. About a year ago we purchased a condo in Florida that was essentially a gut job. We interviewed 4 different contractors but it was no contest; we knew from the very first conversation with Van Selow Design that they were the ones for the job… And we have never been more pleased with our decision! Even being over 2,000 miles away, this has likely been one of he smoothest and best experiences in terms of renovations.
Susanne and her team are professional, on time, and always true to their word. I was most impressed with the fact that they worked tirelessly to help us achieve the look we wanted while staying within the budget we had set. They are open to ideas along the way and best of all, there were never any problems… Only solutions!
Hands down, the best company to hire in the Tampa Bay Area!
I hired Van Selow Design Build to do a complete remodel my master bath. Susanne Van Selow was a true professional throughout the process and a pleasure to work with. The cost of the job was comparable to other licensed contractors in the area and the completed project is beautiful. I am very pleased with outcome.
Susanne listens to her clients and strives to meet their needs. She is very detail-oriented and works hard to find creative solutions in every situation. She is always present and stays in constant communication. She provides quality work and is a highly ethical individual. I would recommend Van Selow Design Build for any construction project.
We hired Susanne for our large kitchen, powder room, laundry, and pantry remodel. We have been very impressed with the professionalism of not only Susanne’s employees but of her sub-contractors as well. The workers have been there everyday, working full days! This is something we have never experienced before, and we have done a lot of remodeling over the years. The project has been on time, on schedule and within budget. We asked for a few change requests along the way and she has been very accommodating. We would definitely recommend her to others. If you want someone you can trust and has your best interests at heart, Susanne is the right contractor for you.
Van Selow Design Build, L.L.C. is owned and operated by Susanne Van Selow, an award-winning contractor who started her own business in 2004. While working for others she determined there was a Better Way to Build. Susanne knew she could improve the process and make her clients happy if she listened to their needs, simplified the process and communicated with them every step of the way from initial meeting, through design to completion.
- A need for better communication between contractor and clients
- A need for a steam lined process for choosing better quality materials
- A need for a better process in project organization and time management
Whether a client chooses Van Selow Design for a Kitchen or Bathroom Remodel, or New Construction, it can be a stressful time. Susanne created a seamless process to remove as much stress as possible by making sure the client fully understands what the job will entail. Our processes and our researching all the details upfront allows for the project to get off to a smooth start and completion is seamless. We communicate with our clients every step of the way.
Van Selow Design offers “Quality Construction with A Woman’s Touch”. We invite you to read about Our Process so you can see, in detail, why we’re different from other contractors in Pinellas County.
During a potential client’s Initial Phone Call, there are some basic questions that we ask, for example, “what’s the project”, “what is your estimated budget”, and “when would you like to get started”, etc.
Next, we schedule a free Consultation Meeting where Susanne personally meets with the client/clients and listens to their wants and needs. Listening first allows her to give the client an estimated budget, so they can get an idea of what turning their dream into reality will cost. Susanne will take what she’s learned from the client to create a feasibility study on the project. This meeting can take anywhere from 1-2 hours.
Then our Design Group meets. We brainstorm ideas based on our client’s needs and wants. Once we’ve laid out our plan we start putting the drawings together.
After the design group meeting, we schedule Meetings with Vendors such as cabinets, countertops, tile, plumbing fixtures etc. There are lots of visits to make and we always have one of our team members there with the homeowner and vendor, so they feel comfortable and fully informed.
Before the scope and final drawings can be completed our team then Meets with the Subcontractors on the jobsite. Our team and subcontractors have to thoroughly investigate all aspects of the project and job site to ensure everyone understands their role in the process.
Our team begins a very detailed Scope of Work, that includes all labor and materials involved with the project. This is a time-consuming step that has to be done to ensure a smooth remodeling project.
All information is gathered (drawings, scope of work and vendor information). We will review all information to insure our clients have a clear vision of the project and the project cost.
Once all items are agreed upon a Construction Contract is signed. Sometimes the numbers change a little bit and will be fine-tuned, but once a figure is agreed upon and the client says “yes, this is what I want”, then a Construction Contract is created and signed.
Site meeting with the superintendent and project manager. This is an introduction of the superintendent and the project manager to the project and job site.
Obtain the permit, install job site signage, deliver materials and begin project construction.
Clean up, walkthroughs and final punch list are handled in this phase in addition to any warranties.
Susanne began her construction industry career during high school, where she discovered her talent in working with Computer Aided Design (CAD). Starting as a receptionist at Mare Island Naval Shipyard in California, Susanne was soon after recruited to teach AutoCAD and Personal Designer to young engineers at Mare Island Naval Shipyard, Hawaii and Boston. After her teaching travels, Susanne decided to settle down in the Tampa Bay area. Upon relocating, it was troublesome for her to hear endless stories of substandard construction work that the local homeowners had received from some area remodelers and builders.
Motivated to make a change, Susanne decided to earn a Certified Building Contractor’s license and form her own company in 2004. She also obtained Lead-Safe certification. Additionally, Van Selow Design Build L.L.C. is the three-year recipient of the Best of Houzz Service Award (received from 2014-2016). Susanne also utilizes Houzz to communicate with the community, as well as assist homeowners from all over the country through digital correspondence.
Susanne has contributed to the remodeling industry and the community in many ways. She has acted as Project Captain in several community projects for Rebuilding Together. Also, in 2015, Susanne volunteered to be the head contractor in the Grace House project for Religious Community Services.
As the President and Owner of Van Selow Design Build L.L.C., Susanne has been a member of the Tampa Bay Chapter of NARI since 2007. She was the President of this chapter in 2010, and afterwards served on the ethics committee. She is proud to be a NARI Certified Kitchen and Bath Remodeler and a NARI Green Certified Professional. Susanne has been presented with The Remodeler of the Year Award in 2011 to recognize her for her delightful contributions to the remodeling industry as well as her community service and her certifications. Additionally, Susanne’s projects receive awards each year in NARI Tampa Bay’s Contractor of the Year awards ceremony. The award plaques that Susanne has accumulated over the years are proudly displayed in the company office.
Overall, Susanne Van Selow has met every goal she has set. She has undoubtedly made positive contributions to the remodeling industry in the Tampa Bay area, through her quality work, positive attitude, and transparency with homeowners and other contractors. Susanne runs her company in strict ordnance with NARI’s standards, as she believes all remodelers should. Susanne Van Selow is clearly deserving of this year’s Hall of Fame Award, and would like to thank the committee for their consideration.
Heidi’s father built and remodeled homes so it’s fair to say that she grew up in the construction industry. She loves working at Van Selow Design as Office Manager because she enjoys the client interaction, and loves seeing the project/remodel transformations from start to finish.
Heidi spends most of her free time with family and friends and she loves the outdoors. She enjoys fishing, kayaking, camping and going to the beach. She’s very active and loves working out.